Account Deletion Request

How to request deletion of your YBee account and associated data

Overview

At YBee, we respect your right to delete your account and associated personal data. This page provides clear instructions on how to request account deletion and what data will be removed.

Last Updated: November 1, 2025

How to Request Account Deletion

To request deletion of your YBee account and associated data, please follow these steps:

Step 1: Open the YBee App

Launch the YBee mobile application on your iOS device.

Step 2: Navigate to Settings

Tap the Settings icon or navigate to the Settings screen from the main menu.

Step 3: Access Account Settings

Scroll down to the "Account" section in the Settings screen.

Step 4: Request Account Deletion

Tap on "Delete Account" option. This will display a confirmation dialog explaining what data will be deleted.

Step 5: Confirm Deletion

Review the information carefully and confirm your request by tapping "Confirm" or "Delete" in the confirmation dialog.

Alternative Method

If you are unable to access the app or prefer to request deletion via email, please contact us at [email protected] with the subject line "Account Deletion Request" and include your account email address.

Data That Will Be Deleted

When you request account deletion, YBee will permanently delete the following types of data associated with your account:

Account Information

  • User profile information (name, username, email address)
  • Account authentication credentials
  • Account preferences and settings
  • Subscription information and payment history

Application Data

  • All apps and projects you created using YBee
  • App content, configurations, and project files
  • Project assets (images, files, and other resources)
  • App publishing preferences and metadata

Usage Data

  • App usage statistics and analytics data
  • User activity logs and interaction history
  • Feature usage and preferences
  • Session data and device information

Communication Data

  • Support ticket history
  • Feedback and survey responses
  • Communication preferences

Data Retention and Processing Time

After you confirm your account deletion request:

Immediate Actions

  • Your account will be immediately deactivated
  • You will be logged out of all active sessions
  • New login attempts will be rejected

Deletion Timeline

  • Account Deletion: Your account and associated data will be permanently deleted within 30 days of your deletion request
  • Backup Deletion: Any backups of your data will be removed within 90 days

Processing Period

During the 30-day period, your account remains inaccessible but some data may still exist in our systems for backup and recovery purposes. After 30 days, all data will be permanently removed and cannot be recovered.

Data That May Be Retained

Certain types of data may be retained for legal, regulatory, or business purposes even after account deletion:

Legal and Compliance Records

  • Transaction records required for financial reporting (retained for up to 7 years as required by law)
  • Legal dispute records and correspondence
  • Records required for tax compliance

Anonymized Data

  • Aggregated and anonymized usage statistics that cannot identify you
  • Analytics data that has been stripped of personally identifiable information
  • Service improvement metrics without personal identifiers

Public Content

  • If you published apps publicly, certain public metadata may remain (though your personal association will be removed)
  • Public app listings that were shared outside our platform

Important Considerations

Irreversible Action

Account deletion is permanent and cannot be undone. Once your account is deleted:

  • You will lose access to all apps and projects you created
  • All your data will be permanently removed
  • You cannot recover your account or data
  • You will need to create a new account if you want to use YBee again

Before Deleting Your Account

  • Export Your Data: Consider exporting any important apps, projects, or data before deletion
  • Cancel Subscriptions: If you have an active subscription, cancel it before deletion to avoid charges
  • Download Important Content: Save any apps or content you may want to keep
  • Contact Support: If you have questions or concerns, contact our support team first

Data Backup

We recommend backing up any important data before requesting account deletion. Once the deletion process is complete, we cannot recover your data.

Your Rights

As a YBee user, you have the right to:

  • Request deletion of your personal data at any time
  • Request access to your personal data before deletion
  • Receive confirmation that your deletion request has been processed
  • Withdraw your deletion request within the processing period (before data is permanently removed)

These rights are in accordance with applicable data protection laws, including GDPR (General Data Protection Regulation) and other privacy regulations.

Questions About Account Deletion?

If you have questions about account deletion, need assistance with the process, or want to request deletion via email, please contact our privacy team.

Email: [email protected]

Note: For faster processing, we recommend using the in-app deletion feature as described above.